Service Delivery Manager

servicenow pte. ltd.

Location

Singapore

Employment type

Experience

Posted 3 weeks ago

Applications Closed

This job posting is no longer accepting new applications.

About the role

The Role The Service Delivery Manager (SDM) is responsible for overseeing the performance, quality, and operational health of partner-delivered services. Acting as the primary governance point between ServiceNow and delivery partner(s), the SDM ensures partner engagements are delivered in accordance with agreed service levels, quality standards, contractual commitments, and customer outcome expectations. The SDM monitors partner delivery performance, identifies risks, drives corrective actions,…

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